Tag Archives: service

A taxi rant – it’s all about service people!

This is her problem not mine and yet… and yet…

Let me tell you the story.  I flew into Perth today from Geraldton where I’ve been the last couple of days – stories coming soon – I met so many interesting people – but anyway…

The queue for a taxi was exhaustingly long but I had my book and was quite happy to read it as I shoved my bag with my foot.  

As we waited a voice apologised over the PA system and said that taxis had been called.  

Fine, whatever… I’d got to a good bit.

Anyway eventually I’m at the front of the queue and I have a woman driver who looks friendly, she pops the boot and helps me load my small case and laptop.

“Where to love?”

“Please take me to work in the city.” I had to pick up my car.

Was it my imagination or did she sigh?

Anyway I settled back and read my book and sooner than I wanted – I’d got to another good bit – we were pulling up outside my workplace.

I hand over my cabcharge.

These days they are those little cards with a magnetic strip down the back – thinnish cardboard.

“Do you have another card?”

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“Thanks, I hate these cards, they never work in my machine – even when I use two together.”  She swipes the cards repeatedly.

“Dammit I’m going to have to use a slip.”

So making conversation – as you do in the awkward silence while waiting to sign the slip – I say “Are you just starting your shift?”

“Yes just started.  And I came all the way down Dianella for this.”

As if it were my fault.

I was speechless.

“Can you get your own bag out of the boot?”

“Er yes… of course.” I say and scoot out of the cab.

And I’m SO angry.

Angry at her for making me feel bad because she didn’t get a big fare to, I don’t know, Bunbury or something and even more angry with myself for feeling bad!

And the ironic thing?  As she drives off I notice that she’s the driver of a Silver Service cab.

Yeah.  Right.

I like to be serviced

Get your mind out of the gutter and into the garage.

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Creative Commons License photo credit: eiko_eiko – Yes, this is NOT my car.

The other day I jumped in my car – late for work – actually late to miss the nasty traffic – and noticed that my coolant light was on.

I *carefully* drove very slowly to the nearest service station and asked the man there if he had any coolant for my car.

While he was filling up my water he also checked my oil – completely shiny stick – which as you know is not. good. He also topped up my tires and noticed that the brake pads were wearing thin.

Yes it’s been a while since I got my car serviced. Yes I’m bad.

Anyway the fellow was so nice I booked my car in for a service and he didn’t charge me for the oil as he knew I was coming in…

A couple of days later I drop my car off.

A different guy – from t’north of England – took my keys after calling me beautiful. And even though I knew it was the sales patter (I really should have had my roots done a week ago and could lose some weight) – I felt good.

Good about myself, good about leaving the car.

A couple of hours later, I’m at work and I get a call. It’s my Geordie from the garage.

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“Yeah sure. Go for it.”

It was in the ball park of what I expected and frankly you don’t mess with brakes. They have to be done.

But it was the whole shmooze.

I don’t know why but shmooze with an accent gets me every time.

So fast forward a few days. This morning I walk down to the garage and pick up my car. Hi beautiful, hey guess what you won the raffle! Yeah me and boys reckon you were the best looking customer this week so we’ve given your car a valet service.”

Yeah they probably valet all their cars. I don’t care.

I’m poor, but I don’t care.

I feel special and I’ll go back.

That is service my friends, and service is good.